Returns Policy
Returns Policy
Return Window
We accept returns within 30 days of your purchase date. Items must be unused and in their original packaging to qualify for a return.
Return Process
- Contact our customer service team to initiate a return
- Package the item securely in its original packaging
- Ship the item back to us using a trackable shipping method
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or damaged.
Refund Processing
Once we receive and inspect your returned item, we'll process your refund to the original payment method within 7 business days.
Non-Returnable Items
- Opened food or treats for safety reasons
- Personalized or custom items
- Items damaged by normal wear and use
If you have any questions about returns, please contact our customer service team.