Privacy Policy
Privacy Policy - Looma Pet Products Store
Last updated: September 2025
1. Information We Collect
Personal Information
When you purchase pet products or create an account with Looma, we collect:
- Name, billing address, shipping address, payment information, email address, and phone number
- Pet information (optional): pet names, breeds, ages, and preferences for personalized recommendations
- Device information including web browser, IP address, time zone, and cookies
- Shopping behavior, including pet products viewed and purchased
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your pet product orders
- Provide personalized pet product recommendations
- Send important updates about pet product recalls or safety information
- Communicate with you about your orders and our pet products
- Improve our website and customer service
- Send you marketing communications about new pet products (with your consent)
3. Sharing Your Information
We share your personal information with third parties to help us operate Looma:
- Payment processors to process transactions
- Shipping companies to deliver your pet products
- Email service providers for pet care tips and product updates
- Analytics providers to understand website usage
- Pet product manufacturers for warranty or recall purposes
4. Pet Information
Any pet information you provide to Looma is used solely to:
- Recommend appropriate products for your pet's size, age, and breed
- Send relevant pet care tips and product suggestions
- Ensure product safety recommendations match your pet's needs
5. Data Retention
We maintain your information for our records unless you ask us to delete it. Pet information is kept to provide ongoing personalized service.
6. Your Rights
You have the right to:
- Access personal information we hold about you and your pets
- Correct inaccurate personal or pet information
- Request deletion of your personal and pet information
- Object to our use of your information
- Request transfer of your information
7. Security
We implement appropriate security measures to protect your personal information and any pet information you share with Looma.
8. Contact Us
For privacy questions or to update your pet information, contact us at privacy@looma.com